1 - How do I find a product?
To find a product on our website we suggest you either :-
2. What are the Artwork Costs of a new order ?
The majority of our products attract a one-off artwork set up fee which is usually around $35.00 but can vary according to the complexity of your logo and specifications. For full details review our Artwork Costs guide.
3. Do I have to pay Artwork Costs on a repeat order?
Most of the time Artwork Costs are a one-off expense and we can retrieve this information for repeat orders. To re-order a product we require details of your original order together with details of any minor changes to the original order such a different name or change to wording e.g. 2005 rather than 2004. Please complete this information in the Repeat Order Information box which you will find when reviewing relevant products.
4. How do I obtain a quote ?
To determine the cost on customised orders and the freight charge we suggest you download, complete and email to us the Quotation Form. New orders may incur Artwork Costs . You may wish to complete the balance of your order while we reply to your email.
5. Where can I review a full Price List ?
Review our forms tab for our current Price List
6. How can I review a Standard Order Form?
7. How long do I have to wait to receive my order?
Most orders will be delivered within 14 days of receiving payment - usually earlier! If we anticipate any delay we will immediately advise you.
8. What if I need my order urgently?
If you require your order to be delivered within 6 working days we can Express Post your parcel anywhere in the country depending on the size and weight of your order. We are usually equipped to fill last minute orders due to our large stock levels and the ability to manufacture a lot of the products on site.
9. How can I pay for my order?
For full details of how to pay for your order kindly review How to Pay?
|10. How do I calculate the postage and handling costs ? |
Postage is calculated automatically through our website although we may be able to determine further savings for larger orders. For an estimate of our domestic postage and handling costs please complete the Quotation Form and email it to us prior to completing your order. Alternatively, for an idea of the likely postage costs you may wish to review the Australia Post Domestic Parcel Postage Assessment Calculator. http://www1.auspost.com.au/pac/aus_parcel.asp
For an estimate of postage and handling costs outside
11. Tell me more about Apex Supply House ?
For information on Apex Supply House please review About Us
12. Any further difficulties ?
If you have any difficulties using our website, contact Michelle on 07 4125 1349. We welcome your suggestions or comments about our website and ask you to direct any thoughts to us at firstname.lastname@example.org