12  FREQUENTLY ASKED  QUESTIONS

1 - How do I find a product?

To find a product  on our website we suggest you either :-

  • 1.1 Click on Search (to find what you are looking for), or

  • 1.2 Click on  Product List (to review a full list of our products), or

  • 1.3 Click a product category in the left hand column of each page. This will then produce a choice of sub-categories to assist you in locating your preferred products. You will then be provided with a range of goods in the subcategory and can click on individual products to review details and add them to your shopping cart.

2.  What are the Artwork Costs of a new order ?

The majority of our products attract a one-off artwork set up fee which is usually around $35.00 but can vary according to the complexity of your logo and specifications.  For full details review our Artwork Costs guide.

3.  Do I have to pay Artwork Costs on a repeat order?

Most of the time Artwork Costs are a one-off expense and we can retrieve this information for repeat orders.  To re-order a product we require details of your original order together with details of any minor changes to the original order such a different name or change to wording e.g. 2005 rather than 2004.  Please complete this information in the Repeat Order Information box which you will find when reviewing relevant products.

  • Feel welcome to email or telephone Christine to discuss the solution to all your merchandising needs - Contact Us

4.  How do I obtain a quote ?

To determine the cost on customised orders and the freight charge we suggest you download, complete and email to us the Quotation Form. New orders may incur  Artwork Costs . You may wish to complete the balance of your order while we reply to your email.

5.  Where can I review a full Price List ?

Review our forms tab for our current Price List

6.  How can I review a Standard Order Form?

Click on our forms to review Standard Order Form which can be downloaded to allow Orders to be completed and faxed to us.  Contact us

7.  How long do I have to wait to receive my order?

Most orders will be delivered within 14 days of receiving  payment - usually earlier!  If we anticipate any delay we will immediately advise you.

  • If you have a particular deadline to meet then we suggest you share it with us so we can work together.
  • A quick email to Michelle at sales@supplyhouse.net.au or a telephone message on 07 4125 1349 will have us working with you to meet that deadline.

8.  What if I need my order urgently?

If you require your order to be delivered within 6 working days we can Express Post your parcel anywhere in the country depending on the size and weight of your order.  We are usually equipped to fill last minute orders due to our large stock levels and the ability to manufacture a lot of the products on site.

9.  How can I pay for my order?

For full details of how to pay for your order kindly review How to Pay?

10.  How do I calculate the postage and handling costs ?

 

  • DOMESTIC

Postage is calculated automatically through our website although we may be able to determine further savings for larger orders.  For an estimate of our domestic postage and handling costs please complete the Quotation Form and email it to us prior to completing your order.  Alternatively, for an idea of the likely postage costs you may wish to review the Australia Post Domestic Parcel Postage Assessment Calculator.  http://www1.auspost.com.au/pac/aus_parcel.asp

  • INTERNATIONAL

For an estimate of postage and handling costs outside Australia please complete the Quotation Form and email it to us prior to completing your order.  Alternatively, for an idea of the likely postage costs you may wish to review the Australia Post International Parcel Postage Assessment Calculator. http://www1.auspost.com.au/pac/int_parcel.asp

11.  Tell me more about Apex Supply House ?

 

For information on Apex Supply House please review About Us

12.  Any further difficulties ?

If you have any difficulties using our website, contact Michelle on 07 4125 1349. We welcome your suggestions or comments about our website and ask you to direct any thoughts to us at sales@supplyhouse.net.au

 

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